jetbuz Privacy Policy

1. Who We Are — Data Controller

jetbuz ("jetbuz", "we", "us", "our") is the data controller responsible for the personal information collected through the jetbuz website at jetbuz.asia and all associated products and services. This Privacy Policy applies to all players who register accounts on the jetbuz platform, all visitors to the jetbuz website, and all individuals who interact with jetbuz through any digital channel.

As the data controller, jetbuz determines the purposes for which and the means by which personal data is processed. jetbuz takes its data protection obligations seriously and is committed to handling all personal information in a responsible, transparent, and lawful manner in accordance with applicable data protection principles.

2. Personal Data We Collect

jetbuz collects personal data that you provide directly, data generated through your use of the platform, and in certain circumstances, data obtained from third-party sources for verification purposes. The categories of personal data we collect include:

jetbuz does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health information, or biometric data except where explicitly required for regulatory identity verification purposes and with your explicit consent.

3. How We Use Your Personal Data

jetbuz uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your jetbuz player account, including processing registrations, verifying your identity, and managing account security.
• Service Delivery: To process your bets, settle winnings, handle deposits and withdrawals in PKR, operate the casino and sportsbook, and provide all platform features you access after login.
• Identity Verification and KYC: To verify your age (18+) and identity in compliance with our obligations as an online gaming operator, and to prevent underage gambling and financial crime.
• Anti-Fraud and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering, and other prohibited conduct as defined in the jetbuz Terms and Conditions.
• Responsible Gaming: To monitor your gaming activity for indicators of problem gambling, to apply any limits or restrictions you have set, and to fulfil our responsible gaming obligations including self-exclusion enforcement.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of support provided to Pakistani players.
• Marketing Communications: To send you information about promotions, bonuses, PSL betting offers, and new platform features where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse aggregate usage patterns, optimise the platform experience for Pakistani mobile users, and improve the performance and stability of jetbuz products.
• Legal Compliance: To comply with applicable legal and regulatory requirements, including data retention obligations and responses to lawful requests from competent authorities.

4. Legal Basis for Processing

jetbuz processes your personal data on one or more of the following legal grounds:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you as a registered player — including account operation, bet settlement, payment processing, and support.
• Legal Obligation: Processing required to comply with applicable laws including anti-money laundering regulations, identity verification requirements, and responsible gaming obligations.
• Legitimate Interests: Processing carried out for jetbuz's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your explicit consent — primarily for optional marketing communications. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

jetbuz does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances and only to the extent necessary:

• Payment Processors: Your financial data is shared with Pakistani payment providers including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah to process deposits and withdrawals. These providers are bound by their own privacy and data security obligations.
• Game Providers: Your username and gameplay data may be shared with certified third-party game providers in order to deliver casino games and record outcomes. These providers act as data processors under contractual data protection agreements.
• Identity Verification Services: Your identity documents may be shared with KYC/AML verification service providers to complete age and identity checks prior to withdrawal processing.
• Regulatory Authorities: jetbuz will disclose personal data to competent regulatory or law enforcement authorities when required to do so by applicable law or a valid legal order, without prior notice to the affected player where disclosure rules prohibit such notice.
• Responsible Gaming Bodies: Where you have activated self-exclusion, your details may be shared with applicable self-exclusion register operators to enforce your exclusion across participating platforms.

6. Cookies and Tracking Technologies

jetbuz uses cookies and similar tracking technologies on the jetbuz.asia website to operate core platform functions, analyse user behaviour, and enhance the player experience. The types of cookies used include:

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in to your jetbuz account. These cannot be disabled without impairing platform functionality.
• Analytics Cookies: Used to collect aggregate information about how players use the jetbuz platform — including which pages are visited most frequently and which devices are used. This information is used to improve the platform.
• Functional Cookies: Used to remember your preferences such as language settings and display options, so you do not need to reconfigure these on every visit.
• Security Cookies: Used to detect and prevent fraudulent activity, including unusual login patterns or suspicious device changes.

You may manage your cookie preferences through your browser settings. Blocking strictly necessary cookies will impair your ability to use the jetbuz platform, including the ability to log in to your account.

7. Data Retention

jetbuz retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law.

In practice, the principal retention periods applied by jetbuz are as follows:

• Account registration data and transaction records are retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations.
• Identity verification documents (KYC documents) are retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later.
• Support communications and live chat transcripts are retained for three (3) years from the date of the last interaction.
• Technical and usage data (server logs, session data) is retained for up to twelve (12) months for security and fraud investigation purposes.
• Marketing consent records are retained for the duration of your account and for three (3) years following account closure or withdrawal of consent.

Following the expiry of the applicable retention period, jetbuz will securely delete or anonymise your personal data in accordance with applicable data destruction standards.

8. Data Security

jetbuz implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key security measures include:

• HTTPS encryption on all data transmitted between your device and the jetbuz platform.
• Encrypted storage of passwords and sensitive account credentials.
• OTP-based two-factor verification for account logins and sensitive account changes.
• Segregation of player funds from operational accounts.
• Access controls limiting jetbuz staff access to personal data to those with a business need.
• Regular security assessments and monitoring of the platform infrastructure.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jetbuz will notify affected players without undue delay in accordance with applicable notification obligations.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by jetbuz:

• Right of Access: You may request a copy of the personal data jetbuz holds about you. We will respond to access requests within thirty (30) days.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected. You may also update certain account information directly through your jetbuz account settings.
• Right to Erasure: You may request deletion of your personal data in certain circumstances, such as where data is no longer necessary for the purpose for which it was collected. This right is subject to our legal retention obligations and overriding legitimate interests.
• Right to Restriction: You may request that processing of your data be restricted while a dispute about accuracy or lawfulness is resolved.
• Right to Data Portability: Where processing is based on consent or contract, you may request a machine-readable copy of data you have provided to jetbuz.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. Objecting to marketing will result in immediate cessation of marketing communications.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the jetbuz data protection team at [email protected] or via live chat. We may need to verify your identity before processing a data rights request.

10. Children's Privacy

The jetbuz platform is strictly for adults aged 18 and over. jetbuz does not knowingly collect personal data from individuals under the age of 18. If jetbuz becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed.

If you are a parent or guardian and believe that a minor has registered a jetbuz account using false information about their age, please contact us immediately at [email protected] so that we may take appropriate action without delay.

11. International Data Transfers

Some of the third-party service providers used by jetbuz — including game providers and KYC verification services — may process personal data in jurisdictions outside Pakistan. Where such international transfers occur, jetbuz ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses requiring recipient organisations to maintain data protection standards equivalent to those applied by jetbuz.

jetbuz does not transfer personal data to any jurisdiction that does not provide an adequate level of data protection without first implementing appropriate and documented safeguards.

12. Changes to This Privacy Policy

jetbuz may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. The effective date of the most current version is displayed at the top of this page.

Where a material change is made to this policy, jetbuz will notify registered players via email or an on-platform notification prior to the change taking effect. Continued use of the jetbuz platform following notification of a policy update constitutes acceptance of the revised policy. If you do not accept the updated policy, you should close your account before the updated policy takes effect.

13. Contact — Data Protection Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data jetbuz holds about you, please contact us using the following channels:

Support Email: [email protected]

Live Chat: Available 24/7 directly on the jetbuz platform with an average response time of under 3 minutes. For data rights requests or sensitive data enquiries, written contact via email is recommended to create a documented record of your request.

jetbuz commits to acknowledging all data-related enquiries within one (1) business day and to resolving substantive requests within the timeframes prescribed by applicable data protection law.